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In practice

What good supply looks like

Three examples of the problems customers bring us, and what changed afterwards.

Bakery

Supply continuity through a market shortage

The problem

A shortage in the glucose syrup market left the customer with three weeks of stock and no obvious alternative. A missed run would have meant cancelled orders with two major retailers.

What we did

We qualified an alternative producer within days, arranged trial material for the customer’s technical team and moved the requirement onto a new supply line without a break in production.

0

lost production days

6 weeks

to full switchover

1

new qualified producer

At a glance (dummy)

Customer

A Midlands bakery manufacturer (dummy)

Sector

Bakery

What we supplied

Glucose syrup, around 400 tonnes a year

Result

No lost production days

Confectionery

Reducing input cost without changing the product

The problem

Input costs had risen across the sweetener basket and the customer needed to protect margin without reformulating or re-running shelf life trials.

What we did

We reviewed the specification line by line, found two grades that exceeded what the product actually needed, and re-sourced against the lower specification with the same documentation.

11%

lower input cost

0

recipe changes

2

grades re-specified

At a glance (dummy)

Customer

A confectionery brand (dummy)

Sector

Confectionery

What we supplied

Sweeteners and polyols

Result

11% lower input cost

Desserts

One supplier instead of three

The problem

The customer bought sugars, dairy and starches from three suppliers, with three sets of paperwork, three delivery schedules and three invoices to reconcile every month.

What we did

We consolidated the basket onto a single supply agreement with scheduled deliveries and one set of specifications and certificates, so the quality team audited one supplier instead of three.

3 to 1

suppliers

1

monthly invoice

1

point of contact

At a glance (dummy)

Customer

A dessert manufacturer (dummy)

Sector

Desserts

What we supplied

Sugars, dairy and starches

Result

Three suppliers reduced to one

Ready when you are

Got a supply problem worth solving?

Tell us what is going wrong with your current supply. We will tell you honestly whether we can do better.